Privacy Policy

1. Who We Are

B-Bikers Bristol Ltd ("we", "us", "our") is a DVSA approved motorcycle training school based in Bristol, England. We are the data controller for the personal information we collect about you.

Contact: info@b-bb.co.uk  |  0800 0699 733
Mangotsfield United FC, Cossham Street, Mangotsfield, Emersons Green, Bristol BS16 9EN

2. What Information We Collect

We may collect the following personal information:

• Name, email address, and phone number (when you contact us or book training)
• Date of birth and driving licence details (required for DVSA training records)
• Payment information (processed securely by our payment provider — we do not store card details)
• Course preferences and training history
• IP address and browser information (collected automatically when you visit our website)

3. How We Use Your Information

We use your personal information to:

• Process bookings and manage your training
• Communicate with you about your course, including confirmations and reminders
• Meet our legal obligations as a DVSA approved training provider
• Respond to enquiries submitted via our contact form or by phone/email
• Improve our website and services
• Send marketing communications where you have given consent (you can opt out at any time)

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: to fulfil your booking and deliver training services
• Legal obligation: to comply with DVSA requirements
• Legitimate interests: to respond to enquiries and improve our services
• Consent: for marketing communications

5. Sharing Your Information

We do not sell your personal data. We may share it with:

• The DVSA, as required for training certification
• Our booking system provider (BookCBTNow / InContact) to manage reservations
• Payment processors to handle transactions securely
• IT and hosting providers who support our website and systems

All third parties are required to handle your data in accordance with UK GDPR.

6. How Long We Keep Your Data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements. Training records required by the DVSA are retained for the period specified by DVSA guidelines. Marketing data is retained until you withdraw consent.

7. Cookies

Our website uses cookies to improve your browsing experience. These include essential cookies required for the site to function and, where you have consented, analytics cookies to help us understand how visitors use the site. You can manage cookie preferences through your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@b-bb.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.